iPad Calendar – Missing Events

The following is a contribution to the knowledge base of my current employer.

 

Issue:

A user states that she is missing events on her iPad’s calendar, or that her coworkers are not receiving invitations sent from her iPad

Resolution:

The iPad uses a user’s Sanofi email account in order to send/receive calendar events.

To verify that the user’s Activesync email exchange is functioning properly:

• Ensure that the user has an internet connection, and is not in airplane mode.
• From the Home screen, tap Settings.
• Tap Mail, Contacts, Calendars.
• Tap Sanofi Email.
• Tap Account or the user’s email address.
• Enter the user’s Windows password into the password field.
• Ensure that the password verifies.  The user should see a series of checkmarks.

The iPad’s Calendar app can view events from multiple calendars.  The user may not have the appropriate calendar selected.  The only calendar that links with the user’s Outlook account is titled “Sanofi Email.”

In order to verify that the correct calendar is showing:

• Open the iPad’s Calendar app.
• Tap the word “Calendars” at the bottom of the screen.
• Ensure that the calendar under the Sanofi Email heading has a checkmark.
• Have the user note the color of the dot associated with the Sanofi Email calendar.  This will allow her to make sure that events are saved to the correct calendar.

When the user creates events, she should be selecting Sanofi Email in the Calendar section of the Add Event screen.  Have the user verify that color of the dot in Add Event matches the Sanofi Email dot in “Calendars.”

If events were created to calendars other than Sanofi Email (such as iCloud), the source can be changed by tapping on the event, tapping Calendar, and selecting Sanofi Email.